“In December 2006, I got two calls in quick succession. One was from our Loyalty Store Management Company saying they were stepping out of the Merchandizing business and would focus on the booming BPO business, and the other phone call was the West Zonal Manager’s, asking for 200 company T-shirts. In the midst of confusion I decided to solve one problem at a time and called Corp One telling them that I need 200 T shirt by Friday delivered at the Mumbai airport. They said, with a sigh of relief for me, that the delivery will happen on Friday! I then bounced...